Ordering and Shipping Information
E-Shop Shipping Information
All orders will be shipped via UPS Ground from New York.
Please note shipping costs are calculated after deduction of any rewards credits and/or promotion codes.
Shipping days are Monday through Friday during office hours. If your order is placed after 3:00 pm EST, then it will not be processed until the following business day.
Once your order has been shipped, the estimated delivery time is as follows:
- NYC & Tri-state area : 1-2 business day
- East Coast: 2-3 business days
- South/Midwest: 3-4 business days
- West Coast: 4-5 business days
This e-shop delivers within the continental United States only. Due to the perishable nature of our products, we do not ship to Puerto Rico, Alaska or Hawaii at this time. Once the package has left our facility, Angelina cannot assume responsibility for any issues due solely to delivery time. In order to facilitate delivery, please provide any apartment, suite, or hall number in your selected delivery address. You may add any other important information, such as “drop off to a doorman,” in the “Additional Information” section.
Shipping costs are calculated after the delivery address has been provided.
PICK UP POLICY
You can choose to pick up your order in one of our stores.
For pastries, Viennoiseries, cakes and special orders, allow two (2) working days for preparation.
HOLIDAY DELIVERIES
Deliveries during any holiday are based on Federal Express business hours. If you have any questions about holiday deliveries, please contact client services at
585-438-5347.
CUSTOMIZED ORDERS
The only boxes available for customization are the “Gift Boxes.” The customized box will be charged by weight. Please allow two to three (2-3) days for Angelina Paris to complete your order. To place your order, you may call client services at 585-438-5347 or email us at info@angelinaparisusa.com.
ORDERS AS GIFTS
We want to create a special tasting experience for each Angelina gift sent. To preserve the gift component, we do not include receipts in our packages. Clients receive their receipts by email. You may opt to include a complimentary customized message card with your order.
TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking notification email from Federal Express. You may track your order at any time on the UPS Website.
YOUR QUESTIONS AND CONCERNS
We at Angelina appreciate your patronage and strive to uphold the highest standards. Any inquiries may be addressed to client services by phone at 585-438-5347 or by email at the following address: info@angelinaparisusa.com. For requests regarding return or exchange of products, a replacement product, or a refund, please provide client services with a photograph and detailed description of your inquiry. Doing so will allow us to better serve you and future clients. Please see our General Terms of Sale for more specific information regarding delivery, shipping, refunds, and conditions of sale.